Terms & Conditions
REVISION POLICY
The allotted number of revisions is based on your selected package and you can demand as many revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay an additional price if the design concepts are not changed. You will have your revised design in 48 hours.
TURN AROUND TIME
RAK Business Solution has a 48-72 hours turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of service the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 2 working days, For example:
- Logo Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
- Logo Orders placed or Revisions Requested on a Friday will be delivered by the end of the day on Tuesday.
100% MONEY BACK GUARANTEE
RAK Business Solution offers a 100% Money Back Guarantee on all its design services. Customers can claim 100% of their money paid for the service back under the following circumstances:
- If you are unsatisfied with the initial designs of the logo or the website. You can request a 100% refund on your project.
REFUND POLICY
RAK Business Solution offers a 100% Refund on all its design services; however it is not an unconditional 100% refund and certain conditions still apply.
RAK Business Solution’s Refund Policy will be Void if;
- You have chosen a special or a custom package.
- The primary design concept (for any service) has been approved.
- The Logo has been finalized.
- The website has been designed, developed, and deployed live.
- You have demanded revisions.
- The cancellation has been made due to reasons non-related to the project.
- The company has not been contacted for more than 2 weeks.
- Company’s policies, or policy, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief is lacking in required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing name or business.
- Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
- Once a client has accepted multiple sets of revisions (for any service),
- The client may be entitled to claim 50% of the refund after discussion with their Project Manager.
- The refund approval will be at the discretion of RAK Business Solution management.
- Management's decision on the matter will be final.
- If a client subscribes to a service bundle and happens to be dissatisfied with a particular service, a refund will only be applicable to that particular service and ‘not’ the entire bundle.
- Cancellations of orders prior to project initiation due to reasons unrelated to the design service itself for any number of reasons will be subjected to a 33% cancellation administrative fee.
Note: RAK Business Solution hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of RAK Business Solution. The company will be the rightful owner of the designs.
Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money back guarantee. If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package. Examples of such
services are as follows:
- Copyrights Protection Certificates.
- Website & Emails Hosting Services.
- Website SSL Certificates
- Website Domain Purchase.
- Website Maintenance Plans.
- Website SEO Plans.
- Social Media Marketing
- Google AdWords Campaigns
For services that are not covered under the 100% refund policy in case of dissatisfaction the RAK Business Solution management after reviewing the project may choose to offer a partial refund to the client.
CLAIM YOUR REFUND
To claim your refund, please follow the following steps:
- Dial our Toll-Free Number 727-761-0081 and speak with your respective Project Manager to initiate a refund.
- Live Chat. Click here to start chatting now and speak with a representative to initiate a refund.
- Send us an Email to initiate a refund.
As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process according to our refund policy stated above.
To cancel a project prior to project initiation due to reasons unrelated to the service itself the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will cause in receiving a service fee charge if a cancellation is requested after the initial 24 hours.
After you have received your refund, you will not have any rights to any designs submitted by RAK Business Solution, unless mutually agreed with by the company and the customer through written communication. The information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
100% SATISFACTION GUARANTEE
- Our unlimited revisions policy is to make sure that you are 100% satisfied.
- We aim at exceeding your expectations and strive to accomplish it.
- We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).
DELIVERY POLICY
- The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
- The turnaround time will be according to the package, the minimum time required is 2 business days.
- Websites will only be made live once all dues have been cleared. Under no condition a website will be made live if there are any kind of dues outstanding.
- In case of an urgent or rush order, contact our customer support team.
DESIGN OWNERSHIP & RIGHTS
All finalized designs provided by RAK Business Solution are done so on a written request of finalization by the client and upon finalization the client receives all the final core files of the logo and owns 100% of all rights of ownership to the said logo.
- Client shall own the final the Design provided by RAK Business Solution in its entirety.
- All ownership rights of the said finalized design will belong to the client 100%.
- The Client is free to use the finalized design as they see fit.
- Client shall not, however, own any materials, media or other content generated during any revision cycles leading up to the Final Product.
CONTENT CREATION & POPULATION
RAK Business Solution will not be responsible for creating or populating content (e.g. text/Images) into the website unless purchased exclusively otherwise. In which case:
- RAK Business Solution will populate the website with content created for the client
- The content/text for the website will be created specifically for the customer's website.
- RAK Business Solution will populate the website with images.
- RAK Business Solution will acquire stock imagery for client from stock photo websites.
- Images will be purchased upon approval from the client.
- RAK Business Solution will not be responsible in any way shape or form, for any similarities between images used on the site that may or may not resemble other websites.
- RAK Business Solution will populate the website with products and product details.
- Product images and product details will be provided by the client.
N.D.A. & REPUTATION MANAGEMENT POLICY
- RAK Business Solution, does not share the customer information with regarding their project or contact details with anyone. The client's person and project information is kept confidential at all points.
- Once the project is completed successfully. Both parties RAK Business Solution and The Client agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion.
- Once the project is completed successfully. Each Party agrees to refrain from (and RAK Business Solution shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).
RECORD MAINTENANCE
RAK Business Solution keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
CUSTOMER SUPPORT
Our Customer Support Team is present in the office Monday – Friday 9 AM to 5 PM GMT to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.
TECHNICAL SUPPORT POLICY
RAK Business Solution is primarily a design service and design consultancy provider. We will design and develop the services that the client needs. On occasions our packages and services purchased will include technical aspects to help the client with their websites and emails. RAK Business Solution will provide the client with the basic information regarding those services and the settings required to make those services works. RAK Business Solution will not be responsible for providing detailed trainings or installations of said services on the Customer’s end. Such services may include but are not limited to:
- Website Deployment
- RAK business solution will deploy the website for the customer on a hosting server provided by us.
- Hosting Service provided by Rak business solution is a free service provided to the client as an added feature without any cost. It is acquired from a Third Party Service provider
- A Hosting server provided by the customer (purchased from a Third Party)
- In the event the website is hosted on third party webserver purchased by the customer, RAK business solution will not be held responsible for any kind of server or hosting related issues.
There is no Service Level Agreement (SLA) between client and Rak Business Solution in terms of technical assistance or service outage, unless purchased separately as an ongoing maintenance service.
RAK Business Solution will not be held responsible in any way for customer’s failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer’s end.
- Website Content Management System (CMS: Content Management System)
- RAK business solution will provide the customer with a user manual to use the Website CMS (Content Management System).
- RAK business solution will not be responsible for training the client in the said Website CMS (Content Management System).
- Emails Setup
- RAK business solution will be providing the customer with the necessary settings and information to install the emails on their end.
- RAK business solution will not be responsible for installing said emails onto the customer end.
- RAK business solution will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers.
COMMUNICATION POLICY
- Emails Sent back and forth through official emails that is support@rakbusinesssolution.com are to be only considered forms of valid communication.
- We are not responsible for any damages, issues, or delays caused due to contacts made through means of communication not provided by us.
- We Take Full Responsibility For All The Information Provided Through Our Official Domains.
The representatives may use the pseudo names depending on which region they are interacting in order to facilitate and do a better communication with our customers because we deal in the global market.
Email & Mobile Phone Policy
This policy outlines the terms and conditions regarding the use of email and mobile phone contact information provided to RAK Business Solution.
Consent and Usage
By providing your email address and/or mobile phone number, you consent to receive communication from RAK Business Solution. This includes, transitional messages, periodic updates about your service or project, updates, newsletters, and services delivery e.g. Design attachments, Project updates and Revisions update.
Carrier Charges Disclosure
Standard messaging and data rates may apply. Please consult your mobile service carrier for details.
Stop & Unsubscribe
If you wish to stop receiving emails or mobile communications, you can:
- For emails, click the "unsubscribe" link located at the bottom of any email you receive from us.
- For mobile communications, reply "STOP" or “Unsub” “Unsubscribe” to any SMS message you receive from us. The SMS will be stopped right away.
Frequency of Communication
We will strive to limit the frequency of our communications to a reasonable level. However, there may be exceptions during special update about project or urgent notifications.
Security of Information
Your email address and mobile phone number will be kept confidential and will not be shared with third parties without your explicit consent, except as required by law.
Changes to Policy
RAK Business Solution reserves the right to modify this policy at any time. Any changes will be posted on our website, and it is your responsibility to review these changes.
Contact Us
If you have any questions or concerns regarding this policy, please contact us at support@rakbusinesssolution.com.
